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Resolve a QuickBooks connection issue

Know what to check when connection, sync, or a balance check needs attention.

2 min readUpdated September 13, 2026
01

QuickBooks is unavailable

If Clawrk says QuickBooks is unavailable, that environment cannot currently start the connection. It is not a restriction of the Business plan. You may finish setup and connect later.

Use a manual ledger only if you intend to manage those invoices without a QuickBooks connection. Contact support if you need help choosing a source.

02

Authorization does not finish

Check your role in Clawrk and your permission to connect the company in Intuit. If the browser blocks the popup, continue in the same tab using the offered option.

If you selected the wrong company, stop and review the connection before sending any reminders. Do not work around the issue by importing a duplicate ledger.

03

Sync or connection needs attention

Open the company's Accounting tab and read the status and last successful sync. Follow the displayed reconnect or retry action. Corrections for connected records belong in QuickBooks.

A held reminder may need a fresh review after the accounting record is confirmed. Never interpret an unavailable balance check as permission to send using an old balance.

04

Ask for help

Include the page, approximate time, visible error, and whether this is a new connection or an existing one. Do not send passwords, authorization codes, or full financial documents.

Put this guide to work.

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Review your connection

Something still unclear?

Ask our support team. Include the step you reached and what happened. Keep passwords and financial documents out of the email.

KEEP GOINGConnect QuickBooks OnlineBring customers, invoices, and recorded payments into the right company.Prepare and approve your first reminderCheck the invoice, review the message, and approve it when it is ready.