Approval and submission
A draft awaits review. Approval authorizes that message, subject to the final invoice checks. A queued message is waiting to be processed. Submitted means the email provider accepted the send request; it does not prove the email reached the recipient.
Delivery outcomes
Delivered is a provider-confirmed delivery event. A bounce or failure needs review; check the recipient and the stated reason before taking another action.
A local outbox is a development-only capture and is not a delivered email. An uncertain submission needs provider review before a retry, because the original may already have been accepted.
Why reminders are held
A changed balance or recipient, a reply, a dispute, a pause, an active payment promise, or an unavailable QuickBooks check can block submission. An exhausted reminder allowance can also stop further outgoing reminders.
Read the invoice and message status together. A held draft is not automatically sent when you resolve a conversation.
Recover safely
Correct accounting records at their source, handle the customer's reply, and check the next available action. Prepare and approve a new message when a fresh review is required. Use support for unclear delivery outcomes.
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Something still unclear?
Ask our support team. Include the step you reached and what happened. Keep passwords and financial documents out of the email.