Set up an authenticator
Open Settings → Personal account and follow the two-factor authentication setup. Confirm a code from your authenticator to complete setup, then save the recovery codes somewhere secure.
Each recovery code can be used once. Use your own account so activity remains attributable to you.
If you forget your password
Choose password recovery on the sign-in page. Open the latest reset email and follow the link before it expires. If you did not request the email, you can ignore it.
Resetting a password does not remove an existing authenticator requirement. Use a saved recovery code if your authenticator is unavailable.
If you still cannot get in
Contact support with the account email and the step where access fails. Do not send your password, authenticator codes, or recovery codes. Support may need to verify the request before helping with account access.
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Something still unclear?
Ask our support team. Include the step you reached and what happened. Keep passwords and financial documents out of the email.